Frequently Asked Questions (FAQs)
frequently asked question
Everything You Need to Know
We’ve curated this FAQ section to provide you with clear and concise answers to the most common questions about our services. Whether you’re exploring how we can support you or simply want to learn more, you’ll find the guidance you need here. For anything beyond these answers, our team is always ready to assist you personally.
We offer housing and tailored support for vulnerable groups, including looked-after children, care leavers, refugees, individuals with SEND, and women fleeing domestic violence. Additionally, we provide programmes to help young people develop life skills and integrate into the community.
Our services are designed for a range of individuals, including:
-> Looked-after children and young care leavers.
-> Refugees and asylum seekers.
-> Women and children fleeing domestic violence.
-> Individuals with Special Educational Needs and Disabilities (SEND).
-> Young people aged 15-30 seeking educational and life skills training.
You can contact us directly via our Contact Us page or get in touch with your local authority, who can refer you to our services.
We are based in Woodford Green, but our services are available to individuals across the UK, depending on their needs and eligibility.
Yes, we work with families to provide holistic support, ensuring everyone feels safe, empowered, and included in the care process.
We follow strict safeguarding policies and procedures to ensure the safety of everyone in our care. Additionally, all personal information is handled in line with GDPR guidelines.
Our educational programmes include training in IT, vocational skills, financial literacy, communication, and life skills. We also provide specialised support for individuals with SEND.
We offer tailored life skills training, employment support, and ongoing mentoring to help individuals confidently transition to independent living.
Many of our services are funded through local authorities or other partners. If there are any costs involved, they will be discussed transparently during the referral process.
If you’re interested in partnering with us, please reach out through our Contact Us page. We welcome collaboration with local authorities, organisations, and community groups.
We take all feedback seriously. If you wish to make a complaint, please visit our Complaints Procedure page for detailed instructions on how to do so.